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44 results found

  1. payment

    Add PIX payment method. I don't know how much of a hassle it's to implement such payment method for brazillians, but I think it would be one of the "killer feature" for us. Thank you.

    2 votes
    0 comments  ·  Billing  ·  Admin →
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  2. Restrict Atlas users with Charts `Dashboard Viewer` role from viewing cluster data

    Atlas users with Charts Dashboard Viewer role are required to have Atlas Project Data Access Read Only role at least to view the Charts Dashboard. By granting Project Data Access Read Only role these Atlas users can not only view the Charts Dashboard but also can view the cluster data.

    It would be great if we can have Atlas users to view Charts Dashboard alone without the need for granting Project Data Access Read Only role access. So that they no longer can view the cluster data, which is very important.

    1 vote
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  3. Calculate Atlas Enterprise by sku

    On the invoice, calculate the support value per SKU. Currently, the value of Atlas Enterprise is not included in the SKU.

    1 vote
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  4. Data transfer costs - Capacity Units Breakdown Invoice

    On the invoices include the costs of data-transfer based on capacity units / hour. Capacity units are calculated based on 3 categories: "New connections or flows","Active connections or flows" or "Processed bytes".
    One of the difficulties from the user perspective is to understand how much is the usage of our application on MongoDB is contributing for each category?

    Example: I was charged for 10000 Capacity Units for 3h, at $0.012 hour. Final charge is 360$. The problem with this is that I don't know what is contributing most for my cost, is it the "New connections"? "Active Connections? or "Processed…

    1 vote
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  5. One tab or one button to quit from the whole platform without begging the support to help

    There is no simple way to quit the service and erase the data. You have to go though clusters, projects and organizations without any links provided. The links given in messages are misleading. I had to work with helpdesk for almost an hour just to delete all my data that included: 1 organization, 1 project and two clusters.

    1 vote
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  6. Improve Atlas cost utilization tracking by time and label

    Currently for any Atlas instance, cost granularity is limited to the cluster. It would be a significant improvement to enable cost utilization tracking by database for storage and compute. Specifically, storage and cost records should be granular in time and label, where labels can be assigned to databases. That is, as a common example with GCP for example, costs should be tracked by second, and in the billing data, aggregated to the hour by label.

    This will allow chargeback, showback, and improved allocation methods for modern FinOps practices. As it is, MongoDB Atlas falls well short of any ability to…

    1 vote
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  7. Billing

    What am I paying $60 a month for??? We only set it up and wired it to our Azure services; there is no data being run through it, we only hit it 2-3 times to test the APIs and make sure they work - it has been sitting dormant for 5 months, and I've gifted you guys over $300 as a result. HELP ME TO LOWER THE COST!!! Seems like a huge waste of money..

    1 vote
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  8. Expose billing usage on free tiers

    An email was just sent out with the following information:

    As a user of the App Services free tier, we have some exciting updates for you. After receiving your feedback, we will be moving to a daily free tier model that provides more clarity and makes it easier for you to track your usage.

    In July, you’ll see an updated App Services UI dashboard that reflects this daily free tier usage rather than the current monthly model.

    In this new model, the following daily free tier limits will apply:

    • 50,000 Requests
    • 0.5 GB of Data Transfer
    • 25…

    1 vote
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  9. Allow showing Total Usage chart based on Usage Date instead of Billed Date

    On the billing page (cloud.mongodb.com/v2#/org/.../billing/invoice/...) there is a “Total Usage” chart that uses the Billed Date to paint the bars.

    It would be great to be able to switch to the Usage Date instead.

    This would help me to better understand on which day how much usage accrued in terms of costs. I am looking at it because I want to monitor the effects of changes that I made to the backup policy or the effects of code updates to reduce data transfer volumes.

    Thanks a lot for considering this!

    1 vote
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  10. Allow Organizations without a Subscription to have linked organizations

    Currently, to be able to link organizations to a single paying organization (ie. linked organizations), it requires an active (paid) subscription.
    My use-case is that we have an enterprise subscription on our production organization, but wish to have a sandbox organization to test infrastructure as code, creating/deleting sub-organizations, and linking API keys.
    In my opinion, developers / administrators should be able to test out managing the org structure in a separate account without affecting the primary "root" paying account structure.

    1 vote
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  11. Support resource tags included in billing ingestion dashboard while filtering Charts billing dashboard by resource tags

    It's important to support resource tags included in billing ingestion dashboard and filtering the charts based on these resource tags. Include the resource tags in Atlas billing dashboard as filter/group criteria

    1 vote
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  12. Please provide better feature for payment, Because your support teams are stupid, They are not able to resolve the issue

    1 vote
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  13. Include the MongoDB VAT number in the automatically generated invoice

    As a foreign company, it is necessary to have the VAT number of the invoice to proceed with corporate expense deductions.

    1 vote
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  14. Provide a more granular breakdown of monthly Atlas billing (in the Azure dashboard)

    Provided more flexibility/transparency into the monthly Atlas spend for Azure marketplace customers (in the Azure billing dashboard). Ie. allow users to break down spend by project, tag, cluster etc.

    Currently, only a single total monthly spend value is available in the Azure dashboard, with no additional details.

    1 vote
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  15. Restrict Organization Subscription/Credit to certain Project(s)

    We want multiple internal groups to belong to a single Payer Atlas Organization for our company to simplify management but those groups also have separate internal cost centers.

    Currently if any single project purchases atlas marketplace subscriptions or commitment subscriptions, they can be consumed by all projects in the Organization (and linked organizations). We want to ensure that only the projects for that purchased the subscription can utilize the subscriptions they paid for.

    This is similar to AWS Compute savings plans, where by default they are spread/utilized by any member organization account but you have the flexibility to restrict only…

    1 vote
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  16. Data Usage Reporting & Improved Profiler

    The Current Problem:
    The existing issue stems from MongoDB's inability to provide concrete evidence supporting the data charges for your data usage. This predicament becomes especially troublesome when your system typically operates within a data usage threshold of less than 100GB daily. Suddenly, over a span of 7 days, you are billed for data usage exceeding 1000-2000GB daily, only to subsequently revert to using less than 100GB daily. The absence of substantiated evidence leaves you in a quandary, unsure whether the issue lies with your system or is a reporting error on MongoDB's part. MongoDB Support relies on the slowest…

    1 vote
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  17. Add more detailed information about SUSPENDED account state

    When an account get susspended due to some debt on invoices. Please add a detailed step by step process indicating how the service gonna be stopped after some time. This, becuase today in the email, you only say "please pay the invoice" but you don't give clear information of how or when the cluster gonna be innaccesible to be used (this process is not clear for customer service neather). Note, some time change the payment method can take some time and depend on other instituition.

    1 vote
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  18. Request billing invoices via API calls at project and cluster level

    We need the possibility to request billing invoices via API calls at the project and also cluster level.
    The information should be available as it is broken down in the invoices that can be downloaded from Atlas as a csv file.

    1 vote
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  19. Enable me to pay the present account; your web site takes me to an old closed account and doesn't let me update with my new credit card .

    Ensure that the billing module of your portal links to the actrive account, not a closed account, so that customers can update their credit card info.

    1 vote
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  20. Kindly see how you can accomodate Dedicated Pricing for countries especially in Africa where dollar rates are very high

    Minimize pricing for Dedicate service the hourly rate multiply by 3 server node is high especially for startups in Africa

    1 vote
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