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The MongoDB Support Website lets you connect to MongoDB Support Engineers to solve technical problems with your MongoDB Deployment. You need an active subscription in order to open a support case. Help us improve the MongoDB Support Website by posting your ideas and suggestions for improvements. 

To report bugs, please open a support case and choose the product Support Site

7 results found

  1. Upload diagnostic information via SFTP

    When we utilized percona, each case opened had it's own SFTP information automatically created. This SFTP account could be utilized to upload data to rather than through the Support UI. This was extremely beneficial when we ran in to issues as we could upload all the needed information directly through SFTP from the host that collected all of the information.

    1 vote

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  2. Apply filter in search

    When you use "Search" function at https://www.mongodb.com/docs/search/ then you get always search results for all categories (e.g MongoDB Server, Atlas, Java Driver etc.) for all releases.

    Usually you know in advance in which category and for which release you are looking for. Would be great to have these filters as query options BEFORE you execute the search. Then I could customize my search bar in Firefox, Chrome, etc. to search desired documentation only in relevant categories and releases.

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  3. Provide Support Options For Non-Enterprise Accounts

    There are accounts that are non-enteprise but still need access to direct support from MongoDB devs across the board. There are times where requesting assistance in the community forums are missed for months or years. Please provide a reasonably priced option for users to have more timely access to MongoDB support team. It will provide help for smaller/independent accounts and give MongoDB another fair source of revenue.

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  4. Allow subscribing to status page components

    The MongoDB status page (https://status.cloud.mongodb.com/) is currently configured to allow end users to either subscribe to receive notifications about incidents or you don't subscribe. If you subscribe, you receive notifications about all of the Atlas components. I would like to have the option to only receive notifications about components that we use. For example, we don't use the data lake product. I don't want to receive notifications about incidents related to data lake.

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  5. Include link for MongoDB Software Lifecycle Schedules

    Hi Team!

    MongoDB CSM here.

    I believe including a link to the MongoDB Software Lifecycle Schedules https://www.mongodb.com/support-policy/lifecycles on the Customer Portal, next to the Support Policy one for example, would be of value, especially to our Enterprise Advanced customers.

    Thanks in advance for considering this in a future iteration.

    Regards,

    Ben

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  6. API for automating Manager tasks

    I would love to have an API Call for automating adding users to the supportportal project.
    We have a big customer where new people need to be added to the supportportal constantly. We want to add them programmatically as they click on a button.

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  7. Ipv6 support for mongodb.org

    When getting the key from https://www.mongodb.org/static/pgp/server-5.0.asc we get a ipv4 address but no v6. This means that v6 only sites can’t get the key. Please add support for ipv6.

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