Official ServiceNow Connector
Would love to see an official connector to ServiceNow for automatic ticket creation triggered by various database alerts.
Jeffrey
shared this idea
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Aditya
commented
I have a client who previously routed alerts to New Relic and then used the integration to generate ServiceNow tickets. However, due to the discontinuation of support for the New Relic MongoDB plugin, they are now seeking a direct integration with ServiceNow.
-Aditya Arora
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AdminZuhair
(Admin, MongoDB)
commented
hi @jon can you share more details about your use case with a ServiceNow connector for MongoDB Atlas. Would be great to learn more here and ways we can help. If easier feel free to email me directly at zuhair.ahmed@mongodb.com. Thank you
(Edited by admin) -
Jon Sapyta
commented
It would be great to have an OOTB connector for ServiceNow, so each customer doesn't have to role their own custom solution.
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Hi there! It is possible to send Atlas alerts to ServiceNow through webhooks. Does this meet your need?
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Dale
commented
Integration with ServiceNow would be very helpful. Any traction yet on providing this feature?
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Mahesh
commented
Any update on this?
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Greg
commented
I have another customer who would also like to escalate this. Please contact me for more info
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Greg
commented
My customer have also requested this and would like to know if and how they can escalate such a request
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It is possible to use the generic Webhooks endpoint to push to ServiceNow: We are working to get a tutorial documented.
-Andrew
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Chad
commented
Would also like a connector for xMatters and Microsoft Teams.
