When I want to end my membership, show all the steps that must performed and bring me to those pages to perform the actions.
You guys know what needs to be done to end a membership. Currently it is very user unfriendly to let your user hunt for all the steps. Especially when your instruction do not match the latest interface.
My very poor experience to end my membership would give me pause to recommend MongoDB, because it doesn’t show a customer centric view and behaviour.
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Marlon
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