Increase the notice period for changes
You need to increase the notice period that you provide to your customers for changes that could affect their ability to connect to their database.
A good example of this was the upcoming change announced yesterday "Prepare for MongoDB Atlas TLS certificate root change starting May 1, 2021". You provided 3 days notice which is woefully inadequate.
I work with a lot of large financial institutions and have contractual obligations to provide them with 20 business days advance notice for any planned maintenance. This is simply not possible with the notice periods that you provide.
Hi, It's important to get on the same page: this was absolutely not the first announcement about this change.
We sent notices on October 1 and March 10 earlier (including sharing the fact that we introduced a way to test readiness ahead of time by explicitly making it possible to select the root CA at the cluster level under Additional Settings > More Configuration Options, or to revert back in the event that becomes necessary.