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Being unable to lodge a support ticket without paying for a support plan - when we are paying for a premium service is seriously f'ed up

1 vote

Ben shared this idea · May 16, 2020 · Report… · Admin →

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AdminAndrew Davidson (VP, Cloud Products, MongoDB) commented · May 18, 2020 10:46 AM · Report

Hi Ben,

You can open a help request any time using the lower-right in-UI chat bubble. This service is included for all Atlas customers.

-Andrew

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