SNMP traps for `AUTOMATION_AGENT_DOWN`, `MONITORING_AGENT_DOWN`, `BACKUP_AGENT_DOWN` alert types does not contain hostname information
What is the problem that needs to be solved? SNMP traps for AUTOMATION_AGENT_DOWN
, MONITORING_AGENT_DOWN
, BACKUP_AGENT_DOWN
alert types does not contain hostname information in .1.3.6.1.4.1.41138.1.1.1.4
(.iso.org.dod.internet.private.enterprises.mms.server.serverMIBObjects.mmsAlertObject.mmsAlertHostAndPort
) OID.
Why is it a problem? (the pain) User is blocked to act quickly on the alert and identify the host where Ops Manager's Automation/Monitoring/Backup Agent is in DOWN
state. Missing <HOSTNAME>:<PORT>
information at .1.3.6.1.4.1.41138.1.1.1.4
SNMP OID does not allow user to map AUTOMATION_AGENT_DOWN
, MONITORING_AGENT_DOWN
, BACKUP_AGENT_DOWN
alert types into a particular hostname.
![](https://secure.gravatar.com/avatar/780232e12b5c41adc3bc37e6438624b8?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
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Cecilia commented
Hi,
In order to map fields with the BMC ticketing.
Its essential to have these text fields org name and Project name.Else , it needs lot of time and effort from netcool side.
While we get other output , adding these fields will be good to have it mapped for the incident details.