SNMP traps for `AUTOMATION_AGENT_DOWN`, `MONITORING_AGENT_DOWN`, `BACKUP_AGENT_DOWN` alert types does not contain hostname information
What is the problem that needs to be solved? SNMP traps for
BACKUP_AGENT_DOWN alert types does not contain hostname information in
Why is it a problem? (the pain) User is blocked to act quickly on the alert and identify the host where Ops Manager's Automation/Monitoring/Backup Agent is in
DOWN state. Missing
<HOSTNAME>:<PORT> information at
.18.104.22.168.4.1.4122.214.171.124.4 SNMP OID does not allow user to map
BACKUP_AGENT_DOWN alert types into a particular hostname.
In order to map fields with the BMC ticketing.
Its essential to have these text fields org name and Project name.
Else , it needs lot of time and effort from netcool side.
While we get other output , adding these fields will be good to have it mapped for the incident details.