SNMP traps for `AUTOMATION_AGENT_DOWN`, `MONITORING_AGENT_DOWN`, `BACKUP_AGENT_DOWN` alert types does not contain hostname information
What is the problem that needs to be solved? SNMP traps for AUTOMATION_AGENT_DOWN, MONITORING_AGENT_DOWN, BACKUP_AGENT_DOWN alert types does not contain hostname information in .1.3.6.1.4.1.41138.1.1.1.4 (.iso.org.dod.internet.private.enterprises.mms.server.serverMIBObjects.mmsAlertObject.mmsAlertHostAndPort) OID.
Why is it a problem? (the pain) User is blocked to act quickly on the alert and identify the host where Ops Manager's Automation/Monitoring/Backup Agent is in DOWN state. Missing <HOSTNAME>:<PORT> information at .1.3.6.1.4.1.41138.1.1.1.4 SNMP OID does not allow user to map AUTOMATION_AGENT_DOWN, MONITORING_AGENT_DOWN, BACKUP_AGENT_DOWN alert types into a particular hostname.
Alexey
shared this idea
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Cecilia
commented
Hi,
In order to map fields with the BMC ticketing.
Its essential to have these text fields org name and Project name.Else , it needs lot of time and effort from netcool side.
While we get other output , adding these fields will be good to have it mapped for the incident details.