Skip to Main Content

MongoByte MongoDB Logo

Welcome to the new MongoDB Feedback Portal!

{Improvement: "Your idea"}
We’ve upgraded our system to better capture and act on your feedback.
Your feedback is meaningful and helps us build better products.

ADD NEW FEEDBACK

Billing & Account Management

It's too complicated and no cx

What problem are you trying to solve? Focus on the what and why of the need you have, not the how you'd like it solved. I wish you had proper client or customer support. And human support instead of these pay walls. Not to mention if one leav...
GroCORN N/A 21 days ago in Billing & Account Management 2 Will Not Implement

Billing UX Hides Errors

What problem are you trying to solve? Focus on the what and why of the need you have, not the how you'd like it solved. My name was cleared from the billing form, yet the address was in view, so I had to re-type it, but there's no indication ...
Dennis Cyphers about 2 months ago in Billing & Account Management 1 Will Not Implement

Already closed

What problem are you trying to solve? Focus on the what and why of the need you have, not the how you'd like it solved. II canceled months later down the road, I got a bill. Please cancel this in entirety. I have already canceled it at least ...
Connor Murphy 5 months ago in Billing & Account Management 1 Will Not Implement

Billing & Subscription

What problem are you trying to solve? Focus on the what and why of the need you have, not the how you'd like it solved. My MongoDB Atlas project keeps redirecting to the Invoice page. All issued invoices are fully paid (Amount Due = $0.00) ...
Trí Trọng 10 months ago in Billing & Account Management 2 Will Not Implement

Cluster inactivity

What problem are you trying to solve? Focus on the what and why of the need you have, not the how you'd like it solved. I got the email that the cluster is gonna be stoped and then see my project that i have use cms ui that be link and work w...
A7mD N/A 6 months ago in Atlas / Billing & Account Management 1 Will Not Implement

Add button to update billing payment method

What problem are you trying to solve? Focus on the what and why of the need you have, not the how you'd like it solved. I need to change billing method to pay our bill. What would you like to see happen? Describe the desired outcome or...
David Hays 9 months ago in Billing & Account Management 1 Will Not Implement