MongoByte
Welcome to the new MongoDB Feedback Portal!
{Improvement: "Your idea"}
We’ve upgraded our system to better capture and act on your feedback.
Your feedback is meaningful and helps us build better products.
Welcome to the new MongoDB Feedback Portal!
{Improvement: "Your idea"}
We’ve upgraded our system to better capture and act on your feedback.
Your feedback is meaningful and helps us build better products.
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What problem are you trying to solve? Focus on the what and why of the need you have, not the how you'd like it solved. |
I got the email that the cluster is gonna be stoped and then see my project that i have use cms ui that be link and work with the mongosdb the project now is not connecting why is that happens and how i can solve it |
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What would you like to see happen? Describe the desired outcome or enhancement. |
Solve |
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Why is this important to you or your team? Explain how the request adds value or solves a business need. |
Very |
What steps, if any, are you taking today to manage this problem? |
Try to connect to compas but failed |
Hi @Guest . To make sure I understand the issue correctly, you have an Atlas cluster that you received an email about stating it would be paused soon due to inactivity. Then you went to this cluster in the Atlas UI and even though the cluster wasn't currently paused, you aren't able to connect to the cluster? Is that correct?
If so, that would be something I would want our MongoDB Support team to look into with you. If you do not have an Atlas Support plan, you can still talk to our support team through our support chat on the bottom right hand side of this page, https://www.mongodb.com/services/support .
If I have misunderstood your issue and there is a product improvement you think we should make in Atlas, please respond back here and I will evaluate that request for you.
Thank you,
Evin