MongoByte
Welcome to the new MongoDB Feedback Portal!
{Improvement: "Your idea"}
We’ve upgraded our system to better capture and act on your feedback.
Your feedback is meaningful and helps us build better products.
Welcome to the new MongoDB Feedback Portal!
{Improvement: "Your idea"}
We’ve upgraded our system to better capture and act on your feedback.
Your feedback is meaningful and helps us build better products.
|
What problem are you trying to solve? Focus on the what and why of the need you have, not the how you'd like it solved. |
I wish you had proper client or customer support. And human support instead of these pay walls. Not to mention if one leaves business |
|
What would you like to see happen? Describe the desired outcome or enhancement. |
Mare it easier for people to communicate with you. When it comes to billing or cancelation issues, it is almost impossible and extremely difficult to maneuver doing so. |
|
Why is this important to you or your team? Explain how the request adds value or solves a business need. |
Customer retention |
What steps, if any, are you taking today to manage this problem? |
Reassessing business and if I will ever hear back from your company regarding my refunds |
Thank you for taking the time to share this. We’re sorry for the frustration you’ve had with Customer Support. This Aha! feedback doesn’t reach Customer Support, but we’ve passed it along to the Customer Support team. If you’ve already submitted a refund request and haven’t received an update, please reply to your existing support case in the MongoDB Support Portal: https://support.mongodb.com/. If you don’t have an open case, sign in to Atlas and go to Get Help > Support to contact MongoDB Support.
Your company is the worst for customer service. It is nonexistent. Such a disappointment!!!