What problem are you trying to solve?

Focus on the what and why of the need you have, not the how you'd like it solved.

I wish you had proper client or customer support. And human support instead of these pay walls. Not to mention if one leaves business

What would you like to see happen?

Describe the desired outcome or enhancement.

Mare it easier for people to communicate with you. When it comes to billing or cancelation issues, it is almost impossible and extremely difficult to maneuver doing so.

Why is this important to you or your team?

Explain how the request adds value or solves a business need.

Customer retention

What steps, if any, are you taking today to manage this problem?

Reassessing business and if I will ever hear back from your company regarding my refunds