MongoByte MongoDB Logo

Welcome to the new MongoDB Feedback Portal!

{Improvement: "Your idea"}
We’ve upgraded our system to better capture and act on your feedback.
Your feedback is meaningful and helps us build better products.

Add new feedback Subscribe
Status Completed
Categories Atlas Monitoring, Alerts & Observability
Created by Guest
Created on May 31, 2020

RELATED FEEDBACK

Improvement: Add severity to alert definitions in Atlas MongoDB

The alert payload only contains status field with 'open' or 'closed' value. No severity definition option is available.
  • Admin
    Frank Sun
    Mar 4, 2026

    I'm happy to announce that the ability to view and override alert severities is now available in Atlas and alert severities will reflect in all downstream tools like OpsGenie, Slack, Datadog, etc. This feature allows teams to define and override the severity levels of Atlas alerts, aligning them with specific operational requirements.

    For more information, please see our documentation.

    image.png
    image.png
    Open full size
    image.png
    Reply
  • Guest
    Sep 2, 2025
    Although we've used Opsgenie Team Integration API, alarms generated by Mongo aren't included in the team information when they're forwarded to Opsgenie, preventing escalation to the team. We also want to consolidate alarms on a common platform and receive alerts via email, app popups, or calls when a critical situation occurs. Currently, this doesn't seem possible because it's not associated with the team, and alarms, regardless of their criticality, appear as "Moderate" severity in Opsgenie.
    Reply
  • Guest
    Jan 11, 2022
    When sending to events v1 there is no way to send a custom event with json. It needs some more work to make it useful. custom json event sample: { "client": "opsman_account1", "dedup_key": "opsmanager1", "event_action": "trigger", "payload": { "severity": "warning", "source": "opsmanager", "summary": "Ops Manger Alert -- Alert Text" }, "routing_key": "MyKey" } If you had multiple ops manager installs it would be possible to route them off details.groupId contains your groupid, but without being allowed to pass a json payload can only trigger events can't do any auto resolves, set title, etc
    Reply
  • Guest
    Feb 16, 2021
    A use case in our company: we forward Ops Manager alarms to a central monitoring system (using the API). Only some of those alarms should trigger a call to the hotline / wake us up. Severity should be the criteria (eg. errors should wake us up during the night, warning should be handled within a day, info should be audited from time to time).
    Reply
  • Guest
    Feb 10, 2021
    It would be helpful for the subject lines to be more descriptive. The timestamp isn't that helpful, it's already part of the email. We would like to see a human-friendly cluster name, for cluster-specific alerts, and something specific, like "Oplog", "Storage", "Maintenance", "Restart", and so on.
    Reply
  • Guest
    Nov 2, 2020
    At the moment, it appears one cannot customize the messaging or subject line of the alerts. This makes it difficult to categorize the alerts. For instance, we would like to categorize alerts into different severity levels, such that severity level will help determine the level of attention that is paid to the alerts when they trigger. If it is possible to prefix or append some customization code and message to either the subject line and/or actual message, then a monitoring team can use the custom code/message to determine the severity or category of the alert when it triggers. Some alerts may just be informative, warnings and severe and one should be able to categorize as flexible but standardized as works for the organization.
    Reply