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Status Completed
Categories Atlas
Created by Guest
Created on Jul 28, 2020

RELATED FEEDBACK

Ability to delete account

I really need to delete my account as this is not what I am looking for.
  • ADMIN RESPONSE
    Oct 18, 2025
    Hello, I just want to update this ticket that self-serve account deletion is supported since August 2021. Please note that once you delete your Atlas account, you cannot use the same email to create a new Atlas account. https://www.mongodb.com/docs/atlas/security/manage-your-mongodb-atlas-account/#delete-your-service-account ( https://www.mongodb.com/docs/atlas/security/manage-your-mongodb-atlas-account/#delete-your-service-account )
  • Admin
    Christopher Shum
    Aug 14, 2026

    I'm sorry you are experiencing difficulty. Could I ask you to contact our live Support team?

    Go to: https://www.mongodb.com/contact

    Click the bubble in the lower right hand corner

    Click Send us a message

    Select "I'm looking for support"


    Our Support team would be happy to investigate this issue further for you.

    Reply
  • Jim McDermott
    Aug 13, 2026

    I cannot delete my account and I want a refund of the $65 few you took. I am not using the tool I was just checking it out. Please get back jpmcde@gmail.com. Thank you

    Reply
  • Josh Smilowitz
    Jun 2, 2026

    I cannot delete my account. I can't leave a project some developers started for me years ago. I'm paying $8/ month for no reason. Please help.

    Reply
  • Guest
    Jul 2, 2021
    https://www.mongodb.com/legal/privacy-policy/request-for-deletion
    Reply
  • Guest
    Mar 1, 2021
    Hi Andrew, You can always reach our Cloud Triage Associates in the lower-right chat icon within the UI: Are you looking for assistance in closing your account?
    Reply
  • Guest
    Feb 26, 2021
    Seriously, and we can't access customer support without upgrading, which is very scammy
    Reply
  • Guest
    Dec 26, 2020
    I've followed these ludicrous instructions for deleting my account, including sending the email and have heard nothing back. It should be easy to delete an account instead of convoluted and completely unnecessarily user-unfriendly!
    Reply
  • Guest
    Dec 26, 2020
    They've made it so complicated to delete your account. It seems entirely unreasonable that there isn't simply an option to delete!! @$#!
    Reply
  • Guest
    Sep 11, 2020
    I Want To Delete My Account But I Am Unable To Delete My Account
    Reply
  • Guest
    Aug 16, 2020
    Someone used my email to create account, how can it be terminated.
    Reply
  • Guest
    Jul 29, 2020
    Hi Abdul, Please follow the instructions here: https://docs.atlas.mongodb.com/tutorial/delete-atlas-account/index.html Cheers -Andrew
    Reply