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Status Will Not Implement
Categories Atlas
Created by Radia AMIR
Created on Apr 22, 2026

Account not verified

What problem are you trying to solve?

Focus on the what and why of the need you have, not the how you'd like it solved.

Hello,

I am the Organization Owner of my MongoDB Atlas project, and my account shows “Email not verified.”

My account is authenticated using Google (OAuth), and I never received any email verification link.


What would you like to see happen?

Describe the desired outcome or enhancement.

Could you please confirm whether my email is considered verified on your side, or manually mark it as verified?


Why is this important to you or your team?

Explain how the request adds value or solves a business need.

I want to ensure this does not cause issues with billing, access, or organization management in the future.

Thank you.

What steps, if any, are you taking today to manage this problem?



  • Admin
    Christopher Shum
    Aug 13, 2026

    Hi there, I hope this issue has been resolved. I redacted your email since this is publicly visible. If you are still experiencing issues, I would recommend reaching out to our support team. https://www.mongodb.com/docs/atlas/support/