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Status Submitted
Created by Maria Pilar Rodriguez Crespo
Created on Feb 25, 2026

Enabling different recipients and communication methods depending on the alerts criticality

What problem are you trying to solve?

Focus on the what and why of the need you have, not the how you'd like it solved.

Customer reports that many alerts are not properly handled as their actual importance is not noticed.

What would you like to see happen?

Describe the desired outcome or enhancement.

They would like to be able to send the alerts to different recipients, and by different channels, depending on the critical nature of the alert.

Why is this important to you or your team?

Explain how the request adds value or solves a business need.

This would help them properly manage and involve the relevant resources depending on the alert.

What steps, if any, are you taking today to manage this problem?