What problem are you trying to solve?

Focus on the what and why of the need you have, not the how you'd like it solved.

The current notification process for maintenance and upgrades is too generic, making it difficult to distinguish between minor version upgrades and regular maintenance activities. This causes operational inefficiencies and can lead to unnecessary disruptions in production environments.

What would you like to see happen?

Describe the desired outcome or enhancement.

Include more specific information in notification emails to distinguish between maintenance and minor version upgrades, as well as an option to schedule or defer each type of update separately.

Why is this important to you or your team?

Explain how the request adds value or solves a business need.

It allows the team to plan and coordinate upgrades more effectively, ensuring proper testing of changes in staging environments before applying them to production. Reducing unexpected changes improves stability, decreases risk, and minimizes downtime for critical systems.

What steps, if any, are you taking today to manage this problem?

The team currently logs into the environment to check the specifics of the update after receiving generic notifications and manually defers updates when necessary to align maintenance and upgrades with testing cycles. However, this approach is inefficient and time-consuming.