MongoByte
Welcome to the new MongoDB Feedback Portal!
{Improvement: "Your idea"}
We’ve upgraded our system to better capture and act on your feedback.
Your feedback is meaningful and helps us build better products.
Welcome to the new MongoDB Feedback Portal!
{Improvement: "Your idea"}
We’ve upgraded our system to better capture and act on your feedback.
Your feedback is meaningful and helps us build better products.
Hello! I am sorry you had a difficult time attempting to make payment. I wanted to mention two things that might help:
1) If your payment method is unsuccessful and you then update to a new payment method, you can manually retry to complete the payment with the new payment method. This assures that the payment will be re-attempted. Details of how to do this can be found here: https://www.mongodb.com/docs/atlas/billing/#retry-a-failed-payment
2) Additionally, we have introduced a feature to retry failed payments automatically once the payment method is updated to help improve the chances that past failed payments are cleared.
I tried to make a payment multiple times, but I am unable to clear the dues on a previous invoice which failed earlier due to insufficient funds on the credit card