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Status Submitted
Categories Under Review
Created by Guest
Created on Jul 20, 2023

RELATED FEEDBACK

Captcha on the Support Portal

While raising a support ticket, one of my customer faced an issue where the Captcha i.e. the questions for getting in, like "select all images that have a animal in them" was showing up continuously and the customer was unable to log the ticket - Can we please look into an improvement or change this as this could be a blocker while raising support tickets in event of severe outages etc.
  • Guest
    Aug 5, 2024
    https://support.mongodb.com/case/01353613
    Reply
  • Guest
    Aug 5, 2024
    We have the exact same issue. There is something wrong with the implementation of CAPTCHA used here. It often takes our team 10 or more attempts to successfully login through the stupid CAPTCHA questions which are marked incorrectly.
    Reply