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Status Submitted
Categories Under Review
Created by Guest
Created on Sep 8, 2023

RELATED FEEDBACK

Stop gatekeeping basic onboarding assistance behind a paid support account

As a new user unfamiliar with the platform and looking to do administrative tasks, I feel I should not be required to pay for developer or enterprise support for MongoDB to get answers to questions about configuring my Atlas account. Questions about user provisioning, authentication, MFA, and other administrative tasks which are part of the onboarding process for a new customer should be answerable without a paid support plan. I've got questions that are not answered in the documentation, but was told a paid support plan would be required to provide answers. I'm not willing to pay for such a basic level of support, and am reconsidering this platform as a result.