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Status Will Not Implement
Categories Atlas
Created by Nahum Netanel
Created on Aug 22, 2026

cluster not working

What problem are you trying to solve?

Focus on the what and why of the need you have, not the how you'd like it solved.

My Free Atlas cluster treasuretales is inaccessible. Atlas Data Explorer returns SSL alert number 80 / tlsv1 alert internal error, and Atlas shows Deploying your changes failed; we will try again shortly. This appears related to the Aug 19–20 Free/Flex TLS certificate rotation incident. Please repair/reprovision the cluster without deleting the existing data.

What would you like to see happen?

Describe the desired outcome or enhancement.


Why is this important to you or your team?

Explain how the request adds value or solves a business need.


What steps, if any, are you taking today to manage this problem?



  • Admin
    Anurag Kadasne
    Sep 8, 2026

    Dear Customer,

    Thanks for sharing this feedback. To clarify, this item is primarily a support request rather than a product enhancement request. For troubleshooting or issues specific to your deployment or account, you can chat with support at https://www.mongodb.com/company/contact. I have also personally emailed you with the same details. Please respond to the email with any questions you might have.

    Thank you,