MongoByte
Welcome to the new MongoDB Feedback Portal!
{Improvement: "Your idea"}
We’ve upgraded our system to better capture and act on your feedback.
Your feedback is meaningful and helps us build better products.
Welcome to the new MongoDB Feedback Portal!
{Improvement: "Your idea"}
We’ve upgraded our system to better capture and act on your feedback.
Your feedback is meaningful and helps us build better products.
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What problem are you trying to solve? If my primary CC doesn't go though for some reason then I could lose service. This is crazy. |
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What would you like to see happen? Add the ability to have one or more backup payment methods. |
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Why is this important to you or your team? So I don't lose service. |
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What steps, if any, are you taking today to manage this problem? |
I want to provide assurance that you would not lose service immediately because of a failed payment. If your payment method has an issue, there would be no changes to your service for 30 days. More information about the process that occurs after a failed payment can be found in this FAQ.
But I understand that it would be a smoother process to have backup options available, so as to not require manual intervention.