Current behavior

MongoDB Atlas compliance backup policies have a "security or legal representative" attached that is the only person allowed to ask to disable it, lower its constraints, or delete backups that it safeguards. This goes with a specific verification process.

As stated in the doc (emphasis mine):

To disable a Backup Compliance Policy, the security or legal representative specified for the Backup Compliance Policy must open a case to request support and complete an extensive verification process.

Issue

The documentation says nothing about what the extensive verification process is. Should the representative be ready to send ID documents scans for validation? Is having access to their emails enough? Is there a time constraint on the for the process answers?

Not having more details means it's harder to get the person declared as the legal representatief ready before the need arises This is amplified by the fact that it's something that should happen pretty rarely if ever, and that the legal representative declared might not be the most tech savy person in the room.

Desired behavior

It would be nice if such an important and precisely-bounded process was documented.

Ultimately, if this doesn't get adressed, we'll have to resort to triggering the process just for the sake of knowing what it is and documenting it on our side, but we'd rather avoid having to spend time on that :)